Privacy Policy

Privacy Policy

This Privacy Policy is meant to help You understand what information We collect, why We collect it, what information We store, use and share with third parties, and how (and to what extent) You can update, manage, export, and delete Your information. Please review the following to have a clear understanding of our privacy policy and accept the same to use Our services. By signing up or subscribing to Our services, You are explicitly confirming and accepting the terms of this Privacy Policy, as may be amended from time to time. The acceptance of the terms of this Privacy Policy by You constitutes a legally binding agreement between You and M/s Gventure Communication Limited (“the Company”). By accepting the terms of this Privacy Policy, You expressly authorize the Company, its affiliates, its associates/channel partners, and the third-party Service Providers engaged by the Company to collect, copy, store, share, reproduce (in different formats), and use Your information in accordance with this Privacy Policy.

Topics Covered

1. Interpretation and Definitions
2. The Company and the Services Offered by the Company
3. Information the Company Collects and Shares
4. Information the Company Stores, Data Security, and Location of the Storage
5. Why the Company Collects Your Information
6. Export or Deletion of Your Information
7. Requirement for Availing Our Services
8. Refund/Cancellation Policy
9. Links to Other Websites
10. Changes to This Policy
11. Your Legal Rights and Responsibilities
12. Contact Us

1. Interpretation and Definitions

For the purposes of this Privacy Policy, the words with initial capital letters have the meanings defined herein:

• Account: A unique account created for You to access Our Service or parts of Our Service.
• Application: The software program or web application provided by the Company, downloaded by You on any electronic device, named Agentdial
• Company: Gventure Communication Limited, a company registered under the Companies Act, having its registered office at 20/F., Champion Building, 287-291 Des Voeux Road Central, Sheung Wan, Hong Kong.
• Country: Refers to the territorial jurisdiction of Hong Kong.
• Device: Any device that can access the Service, such as a computer, mobile phone, or digital tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the Application and includes the host of services offered by the Company in association with its associates/channel partners/service providers engaged by the Company.
• Service Provider: Any natural or legal person engaged/employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used and processing data on behalf of the Company.
• Third-Party Social Media Service: Any website or social network through which a User can log in or create an account to use the Service.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
• You/User: The individual and/or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. The Company and the Services Offered by the Company

Our Company specializes in providing a comprehensive tele-calling CRM and sales engagement platform designed to empower small and medium-sized businesses (SMBs). Our platform enables businesses to effectively monitor, manage, and enhance the efficiency of their telecalling teams, ensuring optimized performance and higher conversion rates.

Our Core Services

1. Dialer System

• Intelligent auto-dialer optimizing outbound calling efforts.
• Reduces manual dialing time, improving agent productivity.
• Supports predictive, power, and progressive dialing modes.

• Efficiently captures, organizes, and tracks leads in real-time.
• Assigns leads to sales representatives based on predefined rules.
• Ensures seamless follow-ups with automated reminders.

• Provides multi-channel communication, including voice, SMS, and email.
• Enables personalized interactions to improve customer satisfaction and retention.
• Integrates with CRM tools for a 360-degree customer view.

• Allows managers to track agent performance, call logs, and response times.
• Offers real-time monitoring and coaching tools for enhanced productivity.
• Facilitates seamless collaboration among teams.

• Generates in-depth performance reports for call efficiency, agent productivity, and lead conversion.
• Provides data-driven insights to help businesses make informed decisions.
• Ensures customized reports based on business-specific metrics.

For more details, please visit the Products section on our official website.

3. Information the Company Collects and Shares

We collect various types of information to provide and improve our Service, including:

a) Personally Identifiable Information

• Email address
• First name and last name
• Phone number
• Address, State, ZIP/Postal code, City
• Registration details (e.g., GST, PAN, etc.)
• Employee details
• Any other essential information

b) Usage Data

• Device’s Internet Protocol (IP) address
• Browser type, version, mobile operating system
• Pages visited, time spent, device identifiers, and diagnostic data
• Call and message log information, including phone numbers, email addresses, duration, routing information, and volume of communications

c) Information from Third-Party Social Media Services

• Google, Facebook, Twitter account details
• Name, email address, activities, and contact list associated with the social media account

d) Information Sharing with Third-Party Service Providers

• Personal details
• Company details
• Clients/customers list
• Employee details
• Marketing material
• Potential customer details

e) Information Sharing for Legal Requirements

• Compliance with legal obligations
• Protection and defense of Company rights and property
• Prevention of potential wrongdoing
• Protection of personal safety and legal liability mitigation

4. Information the Company Stores, Data Security, and Location of the Storage

We store collected information with unique identifiers tied to Your Account.

• Personal Data is retained as long as necessary to provide the Service or comply with legal obligations.
• Usage Data is retained for internal analysis, security, and functionality improvement.
• Your data may be transferred and maintained outside Your jurisdiction, subject to data security controls.

We implement security measures to protect Your information, including regular system reviews, restricted access, and contractual confidentiality obligations for employees.

5. Purpose of Collecting Your Information

We offer a range of services, either through our own software or via third-party applications integrated with our platform. By choosing to use a specific service—whether from our software or a third-party provider—you authorize us and the respective service provider to copy, share, and reproduce information in various formats as necessary. The collected data is utilized by the Company and/or the relevant service provider for the following purposes:

• To deliver and maintain our services, including monitoring their usage.
• To manage your account and registration, enabling access to different features available to registered users.
• To fulfill contractual obligations related to product or service purchases.
• To communicate with you via email, phone, SMS, or push notifications regarding updates, service functionality, security enhancements, and other necessary communications.
• To share news, special offers, and information about products or services similar to those you’ve purchased or inquired about unless you opt out.
• To address and manage your queries and requests.
• For business transfers, including mergers, restructuring, or asset sales, where your data may be among the transferred assets.
• To collaborate with business partners for offering specific products, services, or promotions.
• To enable sharing and interaction with other users in public areas, where applicable. If you register through a third-party social media service, your contacts on that platform may view your name, profile, pictures, and activity details.
• With your consent, to disclose your information for additional purposes.
• To analyze usage trends, assess the effectiveness of promotions, and improve our services, products, marketing, and user experience.
• To evaluate your needs and provide suitable service options for business growth.
• To comply with legal obligations, regulatory requirements, or enforceable government requests.
• To uphold our Terms of Service, investigate potential violations, and prevent fraud, security threats, or technical issues.

6. Export or Deletion of Your Information

Once shared, your data is retained as per our Privacy Policy. You cannot export or delete your information except under specific circumstances. Requests for data deletion will only be considered if:

• There is no valid reason for continued processing.
• The data has been processed unlawfully.
• Local laws require its removal.

To ensure accuracy, we encourage you to update your personal data when necessary. You may withdraw consent for further sharing with third parties, but this may result in restricted access to certain services.

7. Eligibility for Using Our Services

Our services are available to individuals aged 18 and above. Accepting our Terms & Conditions and Privacy Policy forms a legally binding agreement with the Company.

Users between 13 and 18 years old may access our services only with parental consent, which establishes a binding agreement between the Company and the consenting parent, authorizing data use for both.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal data without parental consent, please contact us, and we will take steps to remove the information. If parental consent is legally required in your country, we may request verification before processing such data.

8. Refund & Cancellation Policy

We operate under a refund policy. However, trial services may be offered under specific terms, which will be outlined separately for each service. Once a subscription is purchased, it remains active as per the specified terms and conditions. Users are advised to review service-specific terms before subscribing.

9. Third-Party Website Links

Our services may include links to external websites not operated by us. Clicking on such links will direct you to third-party sites, whose privacy policies and practices we do not control. We strongly recommend reviewing their privacy policies before engaging with them.

10. Changes to the Privacy Policy

This Privacy Policy may be updated periodically to align with evolving services and legal requirements. Significant changes will be communicated prominently, including via email notifications where applicable.

We are committed to protecting your information and will not reduce your rights under this policy without your explicit consent.

11. Your Legal Rights & Responsibilities

Under applicable data protection laws, you may have rights related to your personal data, including:

• Accessing, correcting, or updating your information.
• Restricting or objecting to data processing.
• Withdrawing consent where applicable.

To exercise these rights, please contact us using the details provided below.

12. Contact Us

For any privacy-related inquiries, reach out to us via:

• Email: sales@free-callcenter.com
• Phone: +91 9509624545
• Address: 20/F., Champion Building, 287-291 Des Voeux Road Central, Sheung Wan, Hong Kong

We aim to respond to formal complaints or queries within 48 working hours of receiving them.

Rest assured, we will seek your consent before using your information for purposes not covered in this Privacy Policy.